Claims management system integrations
Claims Management System Integrations
Connect Voltaire to the claim systems your adjusters already use.
Start with a practical launch-out workflow, deepen the connection with APIs or embedded UI where the platform supports it, and return generated letters, metadata, claim notes, and audit detail to the claim file where configured.
Workflow first
Built for the claim workflow, not a disconnected drafting queue
Claim correspondence works best when adjusters can draft, review, and finalize letters from the systems where claim work is already happening.
Voltaire connects the correspondence workflow to claims management systems, document repositories, identity providers, and review processes so teams can move from claim context to policy-grounded letter draft without rebuilding the rest of their operation.
The right integration path depends on your claims platform, configured environment, API access, document storage, security requirements, and workflow goals. Voltaire’s implementation team can help map the lightest responsible path first, then deepen the connection as the carrier is ready.
Featured integration
Guidewire
Voltaire integrates with Guidewire and other Claims Management Systems.
Guidewire is the featured platform proof point for Voltaire’s claims management system integration work. For carriers using Guidewire, Voltaire can connect claims correspondence to the claim workflow so adjusters can open Voltaire with claim context, draft the required correspondence, review the result, and return approved output to the claim file where configured.
- Open Voltaire from the claim workflow with claim context available to the drafting experience.
- Use claim data, contacts, policy materials, and documents to support the correspondence workflow where the carrier has made those sources available.
- Return completed correspondence as a document attachment, claim note, metadata, correspondence log entry, or status detail where configured.
- Support SSO through the carrier’s identity provider where supported.
- Configure the workflow for adjusters, reviewers, supervisors, and high-volume claim teams.
Architecture
How the integration works
Think of Voltaire as the correspondence layer between the claim system, the adjuster, the document store, and the audit trail. The integration can bring claim context into Voltaire, guide the adjuster through the letter workflow, and return the final correspondence package to the carrier’s claim environment where configured.
Inbound claim context
- Claim identifiers and basic claim details.
- Claim documents, including FNOL materials, estimates, demand packages, declarations pages, policy forms, endorsements, and related claim files.
- Contacts, including insureds, claimants, attorneys, mortgagees, providers, and other recipients.
- Coverage context, including limits, deductibles, exclusions, riders, and policy-language sources.
- Loss details, letter type, recipient information, and adjuster-selected decision inputs.
Outbound correspondence output
- Generated letters in PDF and/or DOCX format.
- Letter metadata such as type, recipient, decision code, timestamp, and review status.
- Claim notes for the adjuster diary or audit trail.
- Correspondence log details.
- Status callbacks for downstream workflows.
- Structured output for reporting, QA, or other carrier workflows.
Integration methods
Choose the path that fits your claims platform
Voltaire supports multiple integration patterns so carriers can choose the path that fits their claims platform and implementation constraints.
Launch-Out And Return
An adjuster opens Voltaire from a configured CMS link, button, or workflow action. Voltaire loads with the relevant claim context, supports the letter workflow, and returns the completed correspondence package to the claim file where configured.
API Integration
Where CMS APIs are available, Voltaire can read claim context, contacts, documents, and policy materials from approved sources and write completed correspondence details back to the claim file.
Embedded UI
Where the claims platform supports UI extensibility, Voltaire can be presented inside the CMS as a panel, tab, iframe, or embedded workflow component.
File And Batch Exchange
For environments where APIs are limited, carrier-managed, or intentionally restricted, Voltaire can support secure file and batch exchange patterns such as SFTP, XML/CSV payloads, document repository exchange, and scheduled imports or exports where approved.
Webhooks And Events
Integration plans can include event notifications and status callbacks where supported, helping align Voltaire with downstream workflow needs.
SSO And Authentication
Carrier-specific authentication flows and SSO can support adjuster access patterns where supported by the carrier environment and identity provider.
Platform breadth
Claims platforms carriers ask us about
Voltaire can discuss integration approaches across a broad set of claims platforms. The names below are included to help carriers quickly recognize the systems their teams may use; they are not a public compatibility matrix or a guarantee that every method applies to every environment.
The exact integration path depends on the platform, the carrier’s configured instance, available APIs or extension points, document storage, security requirements, and writeback needs.
Guidewire
Duck Creek, BriteCore, Origami Risk, Snapsheet, Novidea, FINEOS, Spear Tech
Majesco, Insurity, Sapiens, EIS, Keylane, Riskonnect, Cogitate, Fadata, RGI, Sedgwick, Insly
OneShield, Insuresoft, Adacta, WaterStreet, ClickClaims, DXC, Ventiv, Mphasis Wyde, PCIS, VCA, CorVel
Finys, ISI, Verisk
Security and authentication
Built for regulated claims environments and enterprise security review
Integration planning can account for identity, access control, data exchange, document storage, and carrier-specific security requirements before the workflow is placed in front of adjusters.
Voltaire’s Trust Center currently lists SOC 2 Type 1 and SOC 1 Type 2 materials, and security reviewers can use the Trust Center to request the appropriate documentation.
Implementation approach
Start with the fastest responsible path, then deepen the connection
Most integrations start with the fastest responsible path that gets adjusters working inside the claim workflow, then expand as data access, security requirements, document writeback, and workflow needs are confirmed.
Map the workflow
Map the adjuster workflow, letter types, review steps, and document destinations.
Identify the environment
Identify the claims platform, configured environment, available extension points, API access, and document repositories.
Choose the first path
Decide whether the first integration path should be launch-out, API, embedded UI, file/batch exchange, webhooks, SSO, or a combination.
Confirm writeback
Confirm how claim context enters Voltaire and how approved letters, metadata, notes, and status details return to the claim file.
Validate with samples
Validate the workflow with sample claims, carrier-specific letter requirements, security review, and user acceptance testing.
Deepen as approved
Deepen the integration as additional data sources, workflow events, reporting needs, or review controls are approved.
Gated resource
Request The Compatibility Brief
Voltaire maintains an integration compatibility resource for carriers evaluating how claims correspondence can connect to their current CMS environment.
Use the form to request the compatibility brief and start a platform-specific conversation.
Ask about your platform
Bring your claims platform to the demo
Show us your CMS, document flow, identity provider, security requirements, and correspondence writeback needs. Voltaire will help map the most practical integration path for your claims correspondence workflow.