Features
From claim facts to policy-supported letters.
Draft, review, and monitor claims correspondence with policy-language citation, formatting, and organized QA workflows.
Voltaire letter editor · illustrative example
Explore the workflow
01 · Drafting
Generate correspondence with less manual assembly
Move from claim facts to a structured draft without hunting for policy language or rebuilding the same letter from scratch.
- Draft common claims correspondence from approved templates and selected claim inputs.
- Bring relevant policy language into denial and Reservation of Rights letters.
- Reduce copy/paste workarounds that create downstream rework.
Voltaire drafts correspondence for review and approval within the carrier’s existing claims process.
02 · Policy language
Keep citations and source language close to the draft
Use approved policy-language sources consistently, with required language, formatting, and review context in the correspondence workflow.
- Make unsupported language easier to catch before a letter leaves the organization.
- Give reviewers more context behind the draft.
- Keep source language and review status close to the letter.
03 · QA Review Suite
Move review out of scattered inboxes
Organize letters that need attention so QA, supervisors, and leaders can see the work before it stalls. Where configured, review data helps leaders monitor letter quality and prepare for audits.
Visible review queues
Keep letters in a shared workflow instead of one-off messages.
Better reviewer context
See the letter, request context, and supporting materials together.
Clear instructions for revisions
Keep notes and next steps attached to the review process.
Leadership visibility
See review workload, backlog, and quality patterns.
04 · CAT response
Configure for high-volume teams
Help CAT and surge teams work from approved letter guidance, policy language, and review expectations.
- Support surge teams with configured correspondence guidance.
- Help newer or temporary adjusters follow approved policy and letter direction sooner.
- Keep review expectations visible when volume spikes.
05 · Reporting
See where correspondence work slows down
Give leaders a clearer view of correspondence trends, review workload, and team-level patterns.
- Visualize correspondence volume, denial patterns, and review workload.
- Drill down by team or department.
- Identify review bottlenecks and support quality conversations with operational context.
Connect Voltaire to the claim workflow
Voltaire integrates with Guidewire and other claims management systems. The integration path depends on your configured environment and workflow.
See the claims-letter workflow live
Bring a letter type, review bottleneck, or team workflow to a practical walkthrough.
