Claims AI’s Hidden Cost: The Work It Hands Back to Adjusters
New employee research raises a practical question for claims leaders: how much correction work does AI hand back to adjusters? Follow the output through review and customer follow-up to find out.…
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Florida Property Litigation, 2022-2025: What the Closed-Claim Data Show
Florida property litigation data show falling new-suit indicators and costly litigated closures. Explore the 2022-2025 OIR results, methods, and limits.…
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The AI Reality Check: Overcoming Legacy Tech, Talent Gaps, and Organizational Resistance
A candid Insurtech Insights panel on moving AI in insurance claims from demos to daily work, with lessons on legacy technology, data boundaries, talent, adoption, and QA.…
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Claims AI ROI: How to Measure Value Beyond the Pilot
Claims AI ROI is easier to prove when teams measure draft time, rework, cycle time, QA findings, and adjuster capacity inside real claims workflows, not demos.…
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Try to Break It First: A Claims Leader’s Playbook for AI That Sticks
Harbor Claims AVP Greg Cornett walked into his first AI vendor meeting trying to break the tool. Six lessons from a 20-year claims leader on deploying AI that actually sticks.…
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Field Notes from the Compendium: Part 7
Part 7, the finale: the last 22 city-specific claims correspondence pages from the Claims Correspondence Compendium, closing the rollout at 156 cities.…
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Field Notes from the Compendium: Part 6
Part 6: 22 more city-specific claims correspondence pages from the Claims Correspondence Compendium, with cargo, ports, and inland marine layered onto state rules.…
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Field Notes from the Compendium: Part 5
Part 5: 22 more city-specific claims correspondence pages from the Claims Correspondence Compendium, leaning into the content rules that vary state by state.…
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Field Notes from the Compendium: Part 4
22 more city-specific claims correspondence pages from the Claims Correspondence Compendium, state deadlines, statutes, and local hazards by city.…
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Field Notes from the Compendium: Part 3
22 more city-specific claims correspondence pages from the Voltaire Compendium: nine first-time states, partial-denial rules, and declared-emergency extensions.…
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