Your Claims Playbook May Become an Exhibit: Why Claims Correspondence Consistency Matters
Brittney Biggs, Licensed Senior Claims Adjuster
Improve claims correspondence consistency by connecting internal guidance, estimate changes, file evidence, and the final letter across every claims handoff.…
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The Claims Letter Queue: Where CAT Capacity Disappears
Brittney Biggs, Licensed Senior Claims Adjuster
Expose the hidden claims letter queue that drains CAT capacity. Learn what to measure, how to baseline it in 30 days, and where claims automation helps.…
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When a Claim Pays Nothing: Why Denial and Partial-Payment Letters Need to Get Better
Brittney Biggs, Licensed Senior Claims Adjuster
As ACV roof coverage, higher deductibles, and zero-payout claims draw scrutiny, property claims teams need clearer denial and partial-payment letters.…
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Navigating New AI Compliance Mandates: What P&C Claims Leaders Need to Know in 2026
Brittney Biggs, Licensed Senior Claims Adjuster
Property and casualty (P&C) claims leaders entering 2026 are required to confront stringent new mandates surrounding the use of artificial intelligence in claims…
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Why do claims adjusters hate traditional customer communication management (CCM) tools?
Brittney Biggs, Licensed Senior Claims Adjuster
Is hate a strong word? Well, imagine there is a single tool that, if improved, could move your job satisfaction from a 6/10…
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The Hidden Liability in Your Claims Correspondence
Brittney Biggs, Licensed Senior Claims Adjuster
Your adjusters close hundreds of claims a week. And the greatest financial risk are in denials. A single, poorly constructed denial letter can…
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Your Claim Letters Are Used in Court. Are They Bulletproof?
Brittney Biggs, Licensed Senior Claims Adjuster
Claim letters form the primary record of your insurer’s conduct on a claim file. A poorly worded letter can create ambiguity, provoke disputes,…
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