Claims AI’s Hidden Cost: The Work It Hands Back to Adjusters
New employee research raises a practical question for claims leaders: how much correction work does AI hand back to adjusters? Follow the output through review and customer follow-up to find out.…
Read More
Your Claims Playbook May Become an Exhibit: Why Claims Correspondence Consistency Matters
Brittney Biggs, Licensed Senior Claims Adjuster
Improve claims correspondence consistency by connecting internal guidance, estimate changes, file evidence, and the final letter across every claims handoff.…
Read More
Florida Property Litigation, 2022-2025: What the Closed-Claim Data Show
Florida property litigation data show falling new-suit indicators and costly litigated closures. Explore the 2022-2025 OIR results, methods, and limits.…
Read More
The Claims Letter Queue: Where CAT Capacity Disappears
Brittney Biggs, Licensed Senior Claims Adjuster
Expose the hidden claims letter queue that drains CAT capacity. Learn what to measure, how to baseline it in 30 days, and where claims automation helps.…
Read More
The AI Reality Check: Overcoming Legacy Tech, Talent Gaps, and Organizational Resistance
A candid Insurtech Insights panel on moving AI in insurance claims from demos to daily work, with lessons on legacy technology, data boundaries, talent, adoption, and QA.…
Read More
When a Claim Pays Nothing: Why Denial and Partial-Payment Letters Need to Get Better
Brittney Biggs, Licensed Senior Claims Adjuster
As ACV roof coverage, higher deductibles, and zero-payout claims draw scrutiny, property claims teams need clearer denial and partial-payment letters.…
Read More
Claims AI ROI: How to Measure Value Beyond the Pilot
Claims AI ROI is easier to prove when teams measure draft time, rework, cycle time, QA findings, and adjuster capacity inside real claims workflows, not demos.…
Read More
Try to Break It First: A Claims Leader’s Playbook for AI That Sticks
Harbor Claims AVP Greg Cornett walked into his first AI vendor meeting trying to break the tool. Six lessons from a 20-year claims leader on deploying AI that actually sticks.…
Read More
Field Notes from the Compendium: Part 7
Part 7, the finale: the last 22 city-specific claims correspondence pages from the Claims Correspondence Compendium, closing the rollout at 156 cities.…
Read More
Field Notes from the Compendium: Part 6
Part 6: 22 more city-specific claims correspondence pages from the Claims Correspondence Compendium, with cargo, ports, and inland marine layered onto state rules.…
Read MoreLatest Articles